Tech Consulting Virtual Internship
Cloud Engineering, Tech Strategy & Innovation, and Optimisation & Delivery.
about
Deloitte
Deloitte provides audit & assurance, consulting, financial advisory, risk advisory, tax and related services to select clients. Deloitte's Consulting Services help address challenging issues by providing strategic, financial, operational, human capital, and IT services.
Virtual internship
As a part of this program, I completed the main tasks that technology consultants at Deloitte do. The three areas of expertise that I applied my knowledge and skils in are Technology Strategy & Innovation, Optimisation & Delivery, and Cloud Engineering.
Client Discovery
What technology aspects should be considered before developing an online banking platform?
In my first task for Tech Strategy & Innovation at Deloitte, I was helping a client, MyBank, who wants to further expand their business by developing a new product offering to allow them to target a different market segment. They proposed the idea of introducing an online banking solution, so I needed to provide them with enough information for them to make an informed decision.
- skills
- Critical Thinking
- Industry Research
about client
MyBank is located in Australia and provides a comprehensive and integrated range of financial products and services. Their key product and service offerings are:
- Retail Banking
- Business Banking
- Private Banking
- Wealth Management
self reflection: client discovery
I started this task by conducting thorough research of the market,
considering the latest technology trends and practices in the online
banking industry.
Solution iterations for client discovery
solution 1
After comparing my solution to the model work, I have realized that my approach was more instructional rather than guiding. As a person with a technical computer science background, I tackled the problem from a programming perspective, thinking more about high-level details of the implementation. However, I have realized that my solution should provide guidance for people who will not necessary have a technical background. In order to improve my solution, I will need to include more information about basic implementation principles rather than going into details about specific technology choices.
final solution
For the second iteration of the client discovery task, I focused on providing more information for people without technical background. I added a section about Technology Delivery, which includes such factors as Componentization of the solution, Dependency on external factors or solutions, and Timeline for project implementation.
Design a Business Case
As a second task, I needed to design a business case for the client. A business case is a justification for a proposed project on the basis of its expected commercial benefit. My goal was to convince MyBank to proceed with developing of an online banking platform.
- skills
- Feasibility Assessment
- Value Analysis
Self-reflection: Business Case
benefits
After reflecting on my work, I found a few differences and similarities between my business case and the model solution. While my work gave an overview of benefits, feasibility of the project and comparative value analysis, the model solution focused on the different areas of business that will benefit from the new online banking system. Both of the solutions outline similar benefits such as new market opportunities, reduced costs, and convenient automated processes.
costs
As for the cost analysis, I only provided an overview of the costs associated with the system implementation. However, the model solution focuses on the costs that occur when banks adopt online-first approach to their businesses. I believe that both of these types of costs should be accounted for when attempting to implement an online banking system.
Considerations For Mobilisation
What we need to consider before commencing the implementation?
As a final task of the Technology Stategy & Innovation, I was tasked to develop a high-level implementation plan and predict cost estimates for the online banking project. This document outlines important considerations during implementation so that the client has clarity on their required level of commitment.
- skills
- Project Delivery
- Planning
- Cost Estimation
